TERMS & CONDITIONS

As with all terms and conditions, these get a bit technical and we're sorry if they sound rather formal. However, they’re pretty standard and designed to enhance your online shopping experience by making it as easy and secure as possible.
By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Terre Candle’s relationship with you in relation to this website.
The terms ‘Terre Candle’ or ‘us’ or ‘we’ or 'our' refer to the owner of the website incorporated in the UK as Terre Limited. The term ‘you’ refers to the user or viewer of our website.
These terms and conditions apply to the use of the Terre Candle website. By placing an order with us, you are agreeing to accept these terms and conditions. Please note, these terms and conditions are subject to change at any time without notice. It is the customer’s responsibility to review and agree to our terms and conditions prior to the purchase of any item. If you do not agree with the terms and conditions set out below, it’s probably best that you stop using www.terrecandle.co.uk.

DATA PROTECTION / PRIVACY

Terre Candle do not hold your credit/debit card details and will not pass your name or address to any third parties. All payments are processed through Paypal Express Checkout. This service reduces the risk of fraud and makes internet transactions more secure by utilising state of the art encryption to protect your personal details. We will never ask for personal details via email. If you receive an unsolicited email asking you for your Terre Candle log in details, please inform us immediately.

This privacy policy sets out how Terre Candle uses and protects any information that you provide when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Terre Candle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information; name, contact information including email address, and demographic information such as postcode, preferences and interests. We use this information to better understand your needs and provide you with a better service, and in particular; for internal record keeping, to help improve our products and services, and to stay in contact with you.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

LIABILITY

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.

We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.

In the unlikely event that you receive goods which are not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods, provided that you notify us of the problem 7 days of delivery of the goods, and return the goods to us, unless we inform you that return is not necessary.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as variations in internet browsers, monitor colour settings, etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Our products are handcrafted; therefore it is natural that some variation in colours and hues exists. We use a premium, natural soy bean wax which often takes on a 'frosted' or dappled appearance. This is quite normal and adds to the character of our products.

The products sold on Terre Candle are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our website or from any products or services purchased from Terre Candle.

Good candle care and maintenance is the responsibility of the user; please follow safe practice at all times. Terre Candle is not responsible or liable for any damage or injury which occurs due to lack of care or attention when burning our candles. In any case, our maximum liability to you is the amount you originally paid for the product.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website. To the fullest extent permissible under UK law, we disclaim any and all warranties of any kind, whether express or implied, in relation to all the goods we sell. This does not affect your Statutory Rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of, or in connection with, the conditions for; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings), or any loss of goodwill or reputation, or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

CUSTOMER SERVICE

We want to give you the best possible service, so in the unlikely event that we have fallen short of your expectations, we ask that you contact us as soon as possible so as we may rectify any difficulties you have experienced.